A Simple Mobile Application is Key to Patient Engagement in Reporting and Monitoring of Asthma Symptoms
Key Finding and Impact:
A simple app, designed with input from patients, resulted in 92 percent of patients continuing to report their asthma outcomes at the end of the study. A tool like this simple app may help patients better control their asthma and prevent emergency care.
Seeing value in using PROs data for research purposes, Dr. Robert S. Rudin from the RAND Corporation recognized that PROs data could also be used to improve patient care. People with asthma have better outcomes and fewer flareups when their symptoms are routinely monitored and managed by clinicians. Using mobile applications to report asthma symptoms to clinicians would allow for more timely management of asthma systems.
Dr. Rudin and his research team designed a patient-facing mobile phone app for people with asthma using user-centered design principles and an iterative process that engaged patients and providers. Patients received a weekly prompt to answer five standardized questions about their current asthma symptoms. A care manager, such as a nurse or medical assistant, received notifications if patient-reported symptoms met specific conditions of worsening severity.
User feedback is important to the development of mobile health apps.
Keeping patients engaged is often a challenge in healthcare; therefore, the research team knew they had to develop an app that would be of value to patients so that they would continue to use it. Dr. Rudin commented, “Using a user-centered design process, the patients reveal to you what they want for the design. I’ve yet to have an interaction with a user where I didn’t learn something.” The user-centered design process informed the development of the app and the practice model for the intervention. For instance, physicians invited their patients to use the mobile app, because the researchers found during the formative research that patients are more likely to adhere to recommendations made by their physicians.
- Dr. Robert S. Rudin
A simple solution to engage patients.
Dr. Rudin and his team conducted a 6-month feasibility study in two subspecialty care clinics, analyzing app usage logs and data from interviews conducted with patients and clinical staff. At the end of 6 months, they were surprised and pleased to find high patient engagement: 92 percent of patients were still completing weekly PRO questionnaires. Over 80 percent of patients received at least one call based on their weekly PRO responses. Patients reported that the app was simple and easy to use, increased awareness of their asthma symptoms and flares, made them feel more connected to their provider, and avoided emergency care. Providers reported minimal workflow burden.
Scale and spread of this successful application and model.
Dr. Rudin has been funded for future work by AHRQ to scale and spread this successful app and practice model. For this current research, Dr. Rudin and his team are applying user-centered design processes to enhance and adapt the app in a primary care setting, where much of asthma disease management occurs. The enhancements will include recording peak flows and details on recent symptoms and triggers, which were suggested by patients and providers during the original research project. The enhanced app and model will be rigorously evaluated with a randomized controlled trial to understand the impact of the app on quality of life and asthma-related healthcare utilization.