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Implemented and trained users of a Web-based electronic record system in the emergency departments of two small community hospitals, one medium-sized community hospital, one rural hospital, and three private primary care physician practices; evaluated the reduction in medical errors, waiting time, and costs as well as patient and physician satisfaction.
Identified essential technological needs for accessing and sharing data and information between patients and health care providers; developed an implementation plan to expand the transmission of referral information electronically in a closed health system to an open system.