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This project sought to reduce the use of emergency department services for non-urgent care by improving access to primary care physicians for Medicaid patients via the electronic medical record.
Implemented an ambulatory computer physician order entry (ACPOE) system with clinical decision support capabilities in an ambulatory, community-based, integrated health-system; evaluated the impact of the system both internally, on organizational processes and human factors, and externally, on patient safety as measured by medication errors and adverse drug events.