A National Web Conference on Effective Design and Use of Patient Portals and their Impact on Patient-Centered Care

Event Details

  • Date: March 23, 2017
  • Time: 2:30pm to 4:00pm


  • Ruth Masterson Creber, Ph.D., Courtney Lyles, Ph.D., Jessica Ancker, Ph.D., M.P.H.


This Web Conference discussed effective design and use of patient portals for improving patient-centered care delivery. Presenters presented findings from evaluations on design and use of patient portals among varied populations and settings, and their impact on patient engagement, diabetes self-management, and health care quality.

Learning Objectives:

At the conclusion of this Web Conference, participants should be able to:

  1. Describe an inpatient personal health record (PHR) portal designed for sharing information between patients and their care teams and methods for assessing its impact on patient engagement and satisfaction with their care.
  2. Identify barriers and facilitators related to the use of a patient portal among diverse diabetes patients.
  3. Describe the impact of systemic redesigns to match patient portals to patient needs for information and action.

Event Materials:

  • Presentation Slides (PDF, 3.42 MB)
  • Q&A (PDF, 320 KB)

CME/CNE credits were approved for those who attended the live event of this Web conference only. If you have any questions about obtaining CME/CNE credit for this webinar, please send an email to DigitalHealthcareResearch@ahrq.hhs.gov.