A National Web Conference on Effective Design and Use of Patient Portals and their Impact on Patient-Centered Care

Event Date
March 23, 2017 - 2:30pm–4:00pm EDT

Event Materials:

  • Presentation Slides (PDF, 3.42 MB)
  • Q&A (PDF, 320 KB)


This Web Conference discussed effective design and use of patient portals for improving patient-centered care delivery. Presenters presented findings from evaluations on design and use of patient portals among varied populations and settings, and their impact on patient engagement, diabetes self-management, and health care quality.

Learning Objectives:

At the conclusion of this Web Conference, participants should be able to:

  1. Describe an inpatient personal health record (PHR) portal designed for sharing information between patients and their care teams and methods for assessing its impact on patient engagement and satisfaction with their care.
  2. Identify barriers and facilitators related to the use of a patient portal among diverse diabetes patients.
  3. Describe the impact of systemic redesigns to match patient portals to patient needs for information and action.


Ruth Masterson Creber, Ph.D.
Associate Research Scientist, Columbia University School of Nursing

Courtney Lyles, Ph.D.
Assistant Professor, University of California, San Francisco College of Medicine

Jessica Ancker, Ph.D., M.P.H.
Associate Professor, Weill Cornell Medical College


Chris Dymek, Ed.D.
Director, Health IT Division, Agency for Healthcare Research and Quality


Eligible providers were able to earn up to 1.5 CE/CME contact hours for participating in the live webinar.

If you have questions, please contact DigitalHealthcareResearch@ahrq.hhs.gov.