A National Web Conference on Opportunities for Digital Healthcare: Lessons Learned from the COVID-19 Pandemic

Event Date
July 01, 2021 - 1:00pm–2:30pm EDT

Event Materials:

  • Presentation Slides (PDF, 8.28 MB). (Persons using assistive technology may not be able to fully access information in this presentation. For assistance, please contact Corey Mackison).
  • Q&As (PDF, 146 KB).


AHRQ hosted a Web conference to discuss how digital healthcare has been affected by the pandemic. The pressing need to put evidence into practice to optimize outcomes for all patients and improve experience and reduce burnout for all providers has been dramatically intensified by the COVID-19 pandemic. Participants described their research and efforts related to the use of digital healthcare strategies and tools to support information flow in caring for patients with COVID and other conditions, and implications of their results for leveraging digital healthcare going forward. The Web conference speakers did not discuss or provide any treatment recommendations for COVID-19.

Learning Objectives:

At the conclusion of this Web conference, participants should be able to:

  1. Explain challenges and opportunities to improve the evidence to guidance to action to data to evidence Learning Health System cycle with digital healthcare approaches and tools – especially related to putting rapidly evolving evidence and guidance into practice for novel infectious diseases.
  2. Describe a model for engaging patients in care planning to facilitate decision-making, and discuss facilitators and barriers to implementing patient care planning.
  3. Describe how digital healthcare technologies that support gathering patient-reported outcomes can be used to improve patient empowerment and patient-driven care and how these technologies have been adapted to face the needs presented by the pandemic.


Jerome Osheroff

Jerome Osheroff, MD
Chair, ACTS COVID -19 Collaborative, TMIT Consulting

Alex Krist

Alex Krist, MD, MPH
Associate Professor, Family Medicine and Population Health, Virginia Commonwealth University

Robert Rudin

Robert Rudin, PhD
Senior Information Scientist, RAND Corporation


Arlene Bierman

Arlene S. Bierman, MD, MS
Director, Center for Evidence and Practice Improvement, Agency for Healthcare Research and Quality



Eligible providers were able to earn up to 1.5 CE/CME contact hours for participating in the live webinar.

If you have any questions, please send an email to DigitalHealthcareResearch@ahrq.hhs.gov.