A National Web Conference on Reducing Provider Burden through Better Health IT Design

Event Details

  • Date: January 25, 2018
  • Time: 2:30pm to 4:00pm


  • Zia Agha, PhD
  • Pascale Carayon, PhD
  • Lukasz Mazur, PhD


AHRQ hosted a Web conference on Thursday, January 25 from 2:30 – 4:00 p.m. ET, to discuss how health IT design can impact provider burden in several dimensions: workflow, physician-patient communication, cognitive load, and user satisfaction. Presenters discussed their research findings around how clinical work is accomplished using electronic health records and how to optimally design key functionalities such as prevention alerts and abnormal results followup. CE/CME accreditation of this activity is approved.  Eligible providers can earn up to 1.5 CE/CME contact hours for participating in the live Web conference.

Learning Objectives:

At the conclusion of this Web conference, participants should be able to:

  1. Describe methods for capturing and analyzing EHR use for providing a comprehensive assessment of usability, clinical workflow, physician-patient communication, cognitive load, and user satisfaction in two distinct outpatient settings. 
  2. Identify the cognitive and team work involved in venous thromboembolism (VTE) prophylaxis and the sociotechnical system design requirements that support collaborative VTE prophylaxis teamwork. 
  3. Explain an evaluation to assess provider mental workload and performance on abnormal test result follow-up in both a standard and an enhanced EHR environment that includes results tracking functionality. 

Event Materials:

  • Presentation Slides (PDF, 4.35 MB)
  • Q&A (PDF, 330 KB)

CME/CNE credits were approved for those who attended the live event of this Web conference only. If you have any questions about obtaining CME/CNE credit for this webinar, please send an email to DigitalHealthcareResearch@ahrq.hhs.gov.