Data Collection

Survey

Description

A survey is a means of collecting data from a targeted group, typically key stakeholders, with the purpose of eliciting opinions, behavior, or knowledge, usually related to their needs or satisfaction. There are many formats for a survey including a questionnaire, an interview, or a focus group.

Verbal Protocol Analysis

Description

A verbal protocol analysis (VPA) is a think-aloud method of eliciting cognitive and physical process descriptions from a user. The descriptions are of processes that are performed by the user to complete a specific task.

Workload Profile Technique

Description

The workload profile technique is a subjective, multidimensional mental workload (MWL) assessment tool. It is used to determine demand ratings imposed by a task across the eight following dimensions:

1. Perceptual or central processing
2. Response selection and execution
3. Spatial processing
4. Verbal processing
5. Visual processing
6. Auditory processing
7. Manual output
8. Speech output.

Observation

Description

Observation serves as a means of capturing what and how a person performs his or her work (in either the real or a simulated work environment).

Balanced Scorecard

Description

A balanced scorecard provides a way to look at an organization from four perspectives by developing benchmarks and collecting and analyzing data relative to those perspectives. The four perspectives are:
1) financial,
2) customer,
3) internal business processes, and
4) learning and innovation.

Checklist

Description

A checklist is a form that is used for quickly and easily recording data or identifying actions or requirements. It is usually easy to extract data in a useful manner from a checklist. It is particularly effective at registering the occurrence of incidents, events, tasks, or problems.

Cognitive Task Analysis

Description

A cognitive task analysis (CTA) provides a means of capturing the way the mind works. This includes decisionmaking, reasoning, and how information is processed.

Cognitive Walkthrough

Description

A cognitive walkthrough provides a means of gathering user input in the design of a system, based on the premise that most users prefer to learn by doing rather than read a user manual.

Comms Usage Diagram

Description

A comms usage diagram (CUD) displays how teams in different geographical areas collaborate across their respective locations. The diagram also includes information about how and why the communication occurs, the specific technology being used, and the pros and cons of using that technology.