Process Scorecard
Examples
Medical Group Management Association. Strategic planning self-assessment questionnaire. 2006 [cited 2009 July 10]; Available from: http://www.mgma.com/WorkArea/DownloadAsset.aspx?id=10364.
Description
A process scorecard evaluates a process according to a set of predefined criteria. Based on the user's feedback, the scorecard gives a rating for the process and often times short recommendations according to the rating the process receives.
Uses
To give a grade or score for a certain process based on standards.
How do I use this tool?
1. The user(s) answer questions in the scorecard based on their experience and knowledge of the process that is being evaluated. These questions can be in several different formats: multiple choice, yes/no, checklist, or short answer. The scorecard applies a score according to your answers and generally provides advice on how to proceed based on your qualifying score range.
Expertise Required
This tool is easy to use and requires little or no training.
Recommended Supplies/Materials
A premade scorecard that can be found online.
Advantages
Gives a quantitative result based on qualitative input.
Provides immediate feedback unlike a questionnaire or survey.
Can be completed relatively quickly.
Disadvantages
Can be difficult to find a scorecard specific to a certain process.
May need to be done by an external participant due to potential for bias.
Recommendations are general.