1. Examples of usability evaluations
2. Why and how do we conduct usability testing before selecting a health IT system vendor?
By conducting usability testing on a health IT system you are considering for your clinic, you can obtain immediate feedback from future users. You can:
- ask users how intuitive the interface is.
- ask users to assess the interface by navigating through the system in a manner that would support the way they do their work.
- ask users if the system allows them to easily accomplish the tasks they must perform.
- ask users what they like most and like least about the product when they finish “testing” the system.
3. What will we do with the results of the usability testing?
The feedback you capture from usability testing can be used to:
- ask the vendor to respond to the negative comments made, design issues identified, and concerns raised by potential future users of the system.
- compare the various products being considered for your clinic.
4. What are the benefits of conducting usability evaluations before selecting a system vendor?
Including users in the selection of a health IT system is important to help gain acceptance and a sense of ownership of the technology. Usability evaluations provide a useful means of both involving the users and capturing their feedback in the selection process.