Effective Design and Use of Patient Portals and their Impact on Patient-Centered Care

Event Date: March 23, 2017 | 2:30pm – 4:00pm ET

Event Materials:

  • Presentation Slides (PDF, 3.42 MB)
  • Q&A (PDF, 320 KB)


This webinar discussed effective design and use of patient portals for improving patient-centered care delivery. Presenters presented findings from evaluations on design and use of patient portals among varied populations and settings, and their impact on patient engagement, diabetes self-management, and health care quality.

Learning Objectives:

At the conclusion of this webinar, participants should be able to:

  1. Describe an inpatient personal health record (PHR) portal designed for sharing information between patients and their care teams and methods for assessing its impact on patient engagement and satisfaction with their care.
  2. Identify barriers and facilitators related to the use of a patient portal among diverse diabetes patients.
  3. Describe the impact of systemic redesigns to match patient portals to patient needs for information and action.


Ruth Masterson Creber, Ph.D.

Associate Research Scientist
Columbia University School of Nursing
Assistant Professor
University of California, San Francisco College of Medicine
Associate Professor
Weill Cornell Medical College


Division of Digital Healthcare Research, Agency for Healthcare Research and Quality

Eligible providers were able to earn up to 1.5 CE/CME contact hours for participating in the live webinar.

If you have questions, please contact DigitalHealthcareResearch@ahrq.hhs.gov.