Opportunities for Digital Healthcare: Lessons Learned from the COVID-19 Pandemic

Event Date: July 01, 2021 | 1:00pm – 2:30pm ET

Event Materials:

  • Presentation Slides (PDF, 8.28 MB). 
  • Q&As (PDF, 146 KB).


AHRQ hosted a Web conference to discuss how digital healthcare has been affected by the pandemic. The pressing need to put evidence into practice to optimize outcomes for all patients and improve experience and reduce burnout for all providers has been dramatically intensified by the COVID-19 pandemic. Participants described their research and efforts related to the use of digital healthcare strategies and tools to support information flow in caring for patients with COVID and other conditions, and implications of their results for leveraging digital healthcare going forward. The Web conference speakers did not discuss or provide any treatment recommendations for COVID-19.

Learning Objectives:

At the conclusion of this webinar, participants should be able to:

  1. Explain challenges and opportunities to improve the evidence to guidance to action to data to evidence Learning Health System cycle with digital healthcare approaches and tools – especially related to putting rapidly evolving evidence and guidance into practice for novel infectious diseases.
  2. Describe a model for engaging patients in care planning to facilitate decision-making, and discuss facilitators and barriers to implementing patient care planning.
  3. Describe how digital healthcare technologies that support gathering patient-reported outcomes can be used to improve patient empowerment and patient-driven care and how these technologies have been adapted to face the needs presented by the pandemic.


Jerome Osheroff

Jerome Osheroff, M.D.

Chair, ACTS COVID -19 Collaborative
TMIT Consulting
Alex Krist
Associate Professor
Family Medicine and Population Health, Virginia Commonwealth University
Robert Rudin
Senior Information Scientist
RAND Corporation


Arlene S. Bierman

Arlene S. Bierman, M.D., M.S.

Center for Evidence and Practice Improvement, Agency for Healthcare Research and Quality

Eligible providers were able to earn up to 1.5 CE/CME contact hours for participating in the live webinar.

If you have any questions, please send an email to DigitalHealthcareResearch@ahrq.hhs.gov.