Reducing Provider Burden through Better Health IT Design

Event Date: January 25, 2018 | 2:30pm – 4:00pm ET

Event Materials:

  • Presentation Slides (PDF, 4.35 MB)
  • Q&A (PDF, 330 KB)


AHRQ hosted a webinar to discuss how health IT design can impact provider burden in several dimensions: workflow, physician-patient communication, cognitive load, and user satisfaction. Presenters discussed their research findings around how clinical work is accomplished using electronic health records and how to optimally design key functionalities such as prevention alerts and abnormal results followup. 

Learning Objectives:

At the conclusion of this webinar, participants should be able to:

  1. Describe methods for capturing and analyzing EHR use for providing a comprehensive assessment of usability, clinical workflow, physician-patient communication, cognitive load, and user satisfaction in two distinct outpatient settings. 
  2. Identify the cognitive and team work involved in venous thromboembolism (VTE) prophylaxis and the sociotechnical system design requirements that support collaborative VTE prophylaxis teamwork. 
  3. Explain an evaluation to assess provider mental workload and performance on abnormal test result follow-up in both a standard and an enhanced EHR environment that includes results tracking functionality. 


Chief Medical Officer and Executive Vice President
Medical Informatics and Telehealth, West Health
Founding Director
Wisconsin Institute for Healthcare Systems Engineering
Assistant Professor & Director of Healthcare Engineering Division
University of North Carolina, Chapel Hill


Bryan Kim, Ph.D.

Program Officer
Division of Digital Healthcare Research in the Center for Evidence and Practice Improvement, AHRQ

Eligible providers were able to earn up to 1.5 CE/CME contact hours for participating in the live webinar.

If you have questions, please contact